Refund & Exchange Policy
At Aromusk, we value your trust and strive to deliver premium fragrances with care and transparency. Please review our refund and exchange policy below.
Eligibility for Refunds & Exchanges
Refunds or exchanges are only applicable in case of:
Defective, damaged, or incorrect products delivered.
To be eligible for a return:
The request must be made within 7 days of delivery.
The product must be unused, unopened, and in its original packaging.
Proof of issue (clear photos or videos) must be provided.
Non-Returnable Items
Due to the nature of perfumes and hygiene standards:
Used or opened perfumes are not eligible for return or refund.
Change of mind or dislike of fragrance is not considered a valid reason for return.
How to Request a Return
If you receive a damaged or incorrect item:
Contact us on WhatsApp or email within 7 days of delivery
Share clear photos/videos showing the issue
Our team will review your request and provide return instructions
(Customers are responsible for return shipping charges unless the product is confirmed defective or incorrect).
Exchange Conditions
Approved exchanges will be processed for the same product or equivalent value.
Exchange is subject to product availability.
Refund Processing
Once the returned item is received and inspected:
Approved refunds (if applicable) will be processed within 7 working days
Refunds will be issued via the original payment method where applicable.
Contact Us
For any concerns related to refunds or exchanges, please contact us at:
Email: hello@aromusk.pk
WhatsApp: +92 311 1457011